Realwear service & support 1 year renewal

Extend the service and support pack for your Realwear Navigator by 1 year

Get peace of mind with RealWear’s Service and Support Pack.

Manage devices with RealWear Cloud Pro

In addition to basic analytics, device management and the app catalog, Cloud Pro offers, advanced analytics, remote firmware management, Cloud Assistance², data export, lost device, wipe device, and more.

Resolve issues quickly with technical support

Our technical experts are available to answer your questions 24 hours per day during the business week. Log your issue via phone, email or chat, and our team will respond within four hours.

Repair devices or arrange an advanced replacement

We know that uptime is critical for your frontline. In the rare cases of device failure, RealWear will send a replacement device in advance of receiving the old one.

One year of Service and Support Pack (“SSP”) coverage comes standard on new RealWear devices at no additional cost.

At Your Renewal Anniversary

You may purchase one or two additional years at the end of your first year. Buy two years, and you’ll receive a discount vs. the single year option. You must purchase the additional years within 30 days of your renewal anniversary.

Older devices

RealWear Navigator Series devices covered by an active legacy support pack may be added to Service and Support Pack coverage at the conclusion of their support pack’s expiration date. They may be enrolled using the “At Your Renewal Anniversary” prices in the table above.

HMT-1 and HMT-1Z1 devices are ineligible for renewed coverage under the SSP.

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